Booking & Payment Policy

1. Platform Role

Mera Halwai is a booking facilitation platform connecting customers with independent vendors.

2. Booking Flow

The standard booking flow is:

1. Customer submits booking request
2. Platform/admin reviews and coordinates with vendor
3. Vendor confirms availability
4. Customer pays 30% advance through the Platform
5. Remaining balance is payable directly to the vendor before or at the event

3. Payment Split

1. 30% Advance: payable after vendor confirmation to secure the booking.
2. 70% Balance: payable directly to the vendor before or at the event, or as otherwise agreed.

4. Taxes and Invoicing

1. The final invoice for the underlying catering/event service may be issued by the vendor.
2. Applicable taxes on the balance amount may be charged by the vendor in the final invoice, where applicable.
3. Platform-side commission or internal settlement invoices are not customer-facing unless expressly stated.

5. Changes After Booking

1. Any changes requested after booking confirmation, including guest count changes, menu changes, add-ons, or timing changes, may result in revised charges.
2. Such changes may be subject to vendor approval and may be settled directly with the vendor where applicable.

6. Failure to Pay Balance

If the customer fails to pay the balance amount to the vendor as required, the vendor may decline to perform the service, and Mera Halwai shall not be liable for such non-performance where caused by non-payment.

7. Payment Partners

Online payments are processed by authorized payment partners. Transaction authorization and settlement remain subject to the relevant banking and payment network systems.