Privacy Policy

1. Information We Collect

1. Account details such as name, email, phone number, and profile image.
2. Booking details including guest count, event type, address, selected vendor, and package preferences.
3. Payment and transaction references required to process bookings securely.
4. Technical usage data such as device type, browser, session metadata, and diagnostics.

2. How We Use Your Data

1. To create and manage your account.
2. To process vendor enquiries, bookings, and payment workflows.
3. To support customer communication through email, WhatsApp, and operational updates.
4. To improve platform reliability, fraud checks, support quality, and product performance.

3. Data Sharing

We share only the minimum required information with vendors, payment providers, customer support tools, and operational partners necessary to complete a booking or support the platform.

We do not sell your personal data to third parties.

4. Data Retention

We retain account, booking, and transaction information for as long as required to operate the service, resolve disputes, comply with law, and maintain business records.

5. Security

We use commercially reasonable administrative, technical, and organizational measures to protect user data, but no internet-based system can be guaranteed 100% secure.

6. Your Rights

1. You may request access to your profile information.
2. You may ask us to update inaccurate information.
3. You may request deletion of your account, subject to legal and operational retention requirements.

7. Contact

For privacy-related questions, contact us at hello@merahalwai.in.